Balance your work/life
It’s only when we truly know and understand that we have a limited time on our earth — and that we have no way of knowing when our time is up — that we will begin to live each day to the fullest as if it was the only one we had.

Elisabeth Kubler Ross

• What "simplifying your life" means to you
• What your priorities really are (using seven key areas of life)
• What strategies you can implement to simplify your life

Be assertive
Yes, you can learn how to be assertive. The workshop covers:

• Assertiveness self-assessment
• How we communicate
• Assertive, aggressive and passive behavior
• Body language signals
• Assertiveness guidelines
• Dos and don'ts

Build powerful presentations
Ever wonder what makes a presentation powerful? Memorable? Learn the skills every presenter needs to develop. You will learn how to:

• Determine your objective
• Know your audience
• Prepare and organize your presentation
• Develop self-confidence
• Present ideas with conviction and poise
• Enhance your natural style

• Relate well to all kinds of people, up, down, and sideways, inside and outside the organization
• Build constructive and effective relationships
• Actively listen
• Be open and honest
• Use diplomacy and tact
• Address problems head-on

Conflict management
Of all the issues that people tend to avoid, managing conflict ranks at the top of the list, along with public speaking and swimming with sharks. Confrontation is inevitable in each person's work life and home life. This workshop provides insight into the physical and emotional responses to conflict and provides effective methods of coping with these situations to resolve the conflict. Participants will also learn successful strategies for working through conflict situations.

Deliver knock their socks off customer service
Taking care of the customer is the most important thing we can do in business. Learn how to take a proactive approach to customer relations and conduct periodic customer service audits to help identify strengths and pinpoint areas of opportunity. Learn how to:

• Understand customers’ needs and match them to services or products
• Determine policy
• Grasp a customer’s perspective, acting as a trusted advisor
• Offer appropriate assistance
• Increase customers’ satisfaction and loyalty

FISH! A remarkable way to boost morale and improve results
Learn what a bunch of fishmongers did to transform their fish market into a thriving, World Famous business where people come from all corners of the globe to watch them work and soak up the energy that they create every day. You won't believe how easily the lessons of FISH! will translate to your workplace - and your life!

• See how making work fun leads to bottom-line success
• Increase retention by creating a workplace where employees thrive
• Improve service by fostering an engaging environment
• Learn the four principles of FISH! - play, make their day, be there and choose your attitude

Make the most of your meetings
Too many meetings are genuine nightmares. They lack preparation, direction, and worst of all, results. You’ll learn how to make your get-together's shorter, more focused and more productive. Learn how to:

• Plan meetings in advance
• Prepare a detailed agenda
• Pre-notify attendees
• Control the discussion
• Summarize and record decisions

Professional image - NEW!
Are your employees lacking in professional appearance? Do any of them appear "in the dark" about appropriate attire for their job and position? Has an employee's messy appearance held him or her back from a promotion or cost the company valuable business?

In today's global economy, cutting edge organizations and executives understand that first impressions leave lasting suggestions that can positively or adversely affect business relationships. To avoid the latter, they adopt professional image training programs designed to bridge the gap between employee image and corporate culture, image and brand. Your employees will learn to:

• Manage perceptions impacting internal and external interactions with colleagues and clients
• Project a higher level of visual power and authority
• Heighten self-esteem, confidence and productivity
• Expand the potential to attract and retain clients
• Invite opportunities for professional growth and development

Reduce stress for success
Are you stressed out? Learn to:

• Determine the sources of stress in your life
• Understand how stress undermines effectiveness and health
• Identify techniques that can be used to mitigate stress
• Understand the keys to creating an authentically happy life