Customized Training & Team Building

Balance your work/life

By the end of the workshop you will know:

1. What "simplifying your life" means to you
2. What your priorities are by considering seven key areas of life
3. Strategies you can implement to simplify your life

Change

This program will help you not only survive, but thrive, on ongoing change. You will learn to:

1. Identify the stages of change and transition
2. Recognize emotional blocks to change
3. Understand the change process/li>
4. Develop tools to move through the change process

Communication

"Emotional intelligence" is the capacity for self-awareness and impulse control, persistence, zeal and self-motivation, empathy and social deftness. These are the qualities that mark people who excel in life; whose intimate relationships flourish; and who are stars in the workplace. The good news is that emotional intelligence can be nurtured and strengthened in all of us. Through self assessment, discussion and exercises, you will learn how to:

• Build constructive and effective relationships
• Actively listen
• Be open and honest
• Use diplomacy and tact

Conflict

Conflict is inevitable in each person's life. This workshop provides insights into the physical and emotional responses to conflict, effective methods of coping, and successful strategies for working through conflict.

Customer service

Take a proactive approach to customer relations. Learn how to:

• Understand customers’ needs
• Create a customer service policy
• Grasp a customer’s perspective, acting as a trusted advisor
• Offer appropriate assistance
• Increase customers’ satisfaction and loyalty

Diversity

In today's workplace, there is a plethora of people from different backgrounds. Managers need to align the skills and talents of their workers effectively to maximize the organization's potential. It becomes a challenge when you have to bridge potentially conflicting beliefs, customs and work styles. In this interactive and thought-provoking workshop, managers will:

• Discuss the impact of diversity in the workplace
• Develop solutions to real life diversity issues within your organization

FISH! A remarkable way to boost morale and improve results

Learn what a bunch of fishmongers did to transform their fish market into a thriving, World Famous business where people come from all corners of the globe to watch them work and soak up the energy that they create every day.

• See how making work fun leads to bottom-line success
• Increase retention by creating a workplace where employees thrive
• Foster an engaging work environment
• Learn the four principles of FISH! - play, make their day, be there and choose your attitude

Integrating generations into the workplace

More generations than ever before work side by side in the workplace; Traditionalists, Baby Boomers, Generation Xers, and Millennials.

Is your organization grappling with generational gaps in recruiting, rewarding, managing, training and communicating with different generations? Join us in an engaging and participative seminar to gain a clear understanding of how you and your organization can transform motivation, team building, communication and trust, and turn generational differences into opportunities.

Interviewing

Untrained interviewers are only 14% likely to make a good hiring decision and 80% of all interviewers have received no formal training on how to select the best. Bad hiring decisions cost companies millions of dollars in lost productivity, lost profits, missed goals, high turnover and more. Learn best practices to:

• Get to the core of what you need
• Cast a wide net
• Ask the right questions
• Compare and contrast top candidates
• Protect your company from legal liability

Leadership

In this highly interactive program you will learn how successful leadership works. The workshop provides hands-on development activities that you can use to improve your own leadership abilities and develop other leaders in your organization.

Managing performance

Learn how to set realistic performance objectives, analyze individual performance, involve employees in the appraisal process, give and receive feedback, and handle difficult performance appraisals. You’ll also learn how to motivate employees to improve their performance and productivity through improved two-way communication.

Meetings

Too many meetings lack preparation, direction, and worst of all, results. Learn how to:

• Plan meetings in advance
• Prepare a detailed agenda
• Pre-notify attendees
• Control the discussion
• Summarize and record decisions

Myers-Briggs

Are you one of those organized workers who always gets your projects in before they're due? Or do you put off getting the job done until the very last moment? Is your boss someone who readily lets you know how you're doing? Or does he or she leave you unsure of where you stand?

The Myers-Briggs Type Indicator is an assessment instrument that makes it easy to recognize your own type and those of your coworkers. Knowing your own preferences and learning about other people’s can help you understand what your strengths are, what kinds of work you might enjoy, and how people with different preferences can relate to one another and work together.

Presentation skills

Ever wonder what makes a presentation powerful? Memorable? Learn the skills every presenter needs to develop. You will learn how to:

• Determine your objective
• Know your audience
• Prepare and organize your presentation
• Present ideas with conviction and poise
• Enhance your natural style

Respect in the workplace

This interactive and thoughtful workshop combines case studies, group discussion and research to cover workplace harassment, sexual harassment and bullying.

Sexual harassment prevention

Safeguard your organization with this workshop that revolves around the most recent Supreme Court rulings and legal issues. Promote a safe working environment that encourages employees to talk openly about potential problems to help eliminate sexual harassment in your workplace. Train your managers how to prevent and resolve claims of sexual harassment. Learn how to:

• Recognize early signs of sexual harassment
• Prevent and resolve sexual harassment
• Handle claims and suspicions

Stress

Are you stressed out? Learn to:

• Determine the sources of stress in your life
• Understand how stress undermines your effectiveness and health
• Identify techniques to reduce stress

Time management

This workshop covers setting goals, time management, causes of disorganization, and a plan for creating better habits.

Team building

High performance work teams can produce dramatic results. Learn how to:

• Ensure that the team mission is understood and embraced by all
• Create action plans
• Spell out roles and responsibilities
• Resolve differences and conflicts

Women as leaders

If you are you ready to:

• Increase your influence
• Be a more powerful communicator
• Build a legacy of leadership

… this course is for you.

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